Certainty Centre - Privacy Policy
Effective Date: 28/04/2025
1. Introduction
Certainty Centre is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. What Information We Collect
We collect the following information from our members and customers:
Full Name
Date of Birth
Gender
Address
Email Address
Telephone Number
Emergency Contact Details
Bank Details (for setting up direct debit payments)
Health Declarations
3. How We Use Your Information
We use your information to:
Provide and manage your membership
Process payments and set up direct debits
Communicate important information about your membership (e.g., payment confirmations, operational updates)
Ensure your health and safety when using our facilities
Respond to enquiries and provide customer support
Send occasional marketing communications (such as offers, promotions, or updates), if you have provided consent
4. How We Store Your Information
Electronic data is securely stored on protected systems with appropriate technical measures in place.
Paper forms relating to sunbed waivers are securely stored in a locked location within our premises.
Access to your information is limited to authorised staff only.
5. Marketing Communications
If you have consented, we may occasionally send you marketing emails or text messages about our products, services, promotions, or events.
You can opt out at any time by clicking "unsubscribe" in any email, or by contacting us directly.
6. Sharing Your Information
We will never sell or rent your personal information to third parties.
We only share your data with trusted service providers when necessary (such as payment processing companies), and only to the extent required to deliver the service.
7. Your Rights
You have the right to:
Request a copy of the personal information we hold about you
Ask us to correct or update your information
Withdraw your consent to marketing communications
Request that we delete your information (subject to legal obligations)
If you wish to exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Certainty Centre
27 Pier Street, Ventnor, Isle of Wight, PO38 1SX
Email: certaintycentre@hotmail.com
Phone: 07928776941